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Zara store with a Sale sign and men waiting outside. Princes Street. Edinburgh, Scotland, UK Stock Photo - Alamy
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Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
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Why Zara's return fees might backfire: "The answer is in technology solutions, not charging consumers" - Latest Retail Technology News From Across The Globe - Charged
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Zara charges UK shoppers to return online orders to third-party delivery points - Internet Retailing
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